Does it ever seem that all you do at the library is crisis management? There is just one problem after another. You create policy to solve one problem and at your next meeting there is another problem, so you create another policy or expand the one you just passed so it covers the new situation as well. You are always throwing together policies to address one issue after another. It is like you are in the middle of a dodge ball game and are dodging all the balls coming your way. You need to quit that game and seize control of the situation. Get out of the reactive mind-set that tells you to do nothing until there is a problem.
Your vocabulary word for today is PROACTIVE. When you start a new service, think it through before you write your policy. Have your director contact the library system and other libraries and ask them what are their policies are for that service. Find out what problems they had and how they solved them. Learn to anticipate problems and plan for them. Make your policies broad, customer oriented, and easy to enforce.
Create a vision and a long range plan for your library and internalize those into your very being. Making decisions with those in place becomes easier because every decision you make leads you forward into your vision and moves your long range plan ahead.
That does not mean that you will not run into problems sometimes, but now you have a framework within which you can work.